Office Cleaning

All of our cleaners are recruited with your requirements in mind, they are directly employed, fully trained and uniformed. They clean to an agreed specification of work designed specifically for your premises. This specification is kept in a cleaning manual on site along with other essential documents.

Each cleaner is closely supported by their Area Manager who is accessible, approachable and experienced in all aspects of cleaning and team leading. Our Area Managers all hold (or are undertaking) NVQ Team Leading qualifications via Central Sussex College.

The Area Manager will be responsible for managing and supervising your cleaning services which includes both informal and formal visits with your premises management team.

The Area Manager will regularly visit (no less than fortnightly) your cleaners during their cleaning shift, to deliver wage slips, complete quality audit checks and monitor the cleaners overall performance.

Office  cleaning is a labour intensive business and labour will sometimes let you down. Our operational structure offers a low contract to Area Manager ratio (25 per Area Manager) within a small geograpical area (4 x Area Managers in Sussex). If your cleaner calls in sick your Area Manager will arrange to cover the work or given extremely short, or no notice, will do it themselves. 

Cleaning is predominantly undertaken out side of office hours, however you can communicate with your cleaner through our 'Communications Book', which we provide. Your cleaning supervisor/cleaner will check this book at the start of the shift.

All of our Area Managers can be contacted by mobile phone, or if you prefer via land line or email which will be dealt with by our dedicated Customer Services staff based at Head Office between 0900-1700. Our Area Managers are fully supported by Customer Services as well as  by our software systems and procedures. These include security vetting, quality auditing, customer relationship management (CRM) and disaster recovery (DR).

What sets us apart from our competitors is our distinctive vision and commitment to deliver Quality services through our local management structure. The cornerstone of Quality in SC&C is the calibre and commitment of our people and the collaborative environment in which they work. The Quality services that we deliver enables our clients to focus on thier core business.

We are totally focused on our target market the more discerning Sussex based company. They are professionals and they want to deal with professionals, they know know what they want and anything less isn't good enough.

Rest assured every conceivable effort will be made to uphold our side of the cleaning contract.